Customer Service
SHIPPING DELIVERY
- Tru Fragrance & Beauty (Master of Disaster) products are sent out via USPS for the majority of the year. During the winter holidays, Tru ships packages via UPS Ground. For Canada orders will be sent Fedex. If you have special shipping requests, please let us know.
- Products are shipped anywhere in the United States and Canada.
- Most shipments will arrive within 5-10 business days after the order is received, depending on the delivery address’ proximity to Tru Fragrance (Willowbrook, IL).
- Orders over $60 shipping in the United States will receive FREE shipping.
- Orders shipping to Canada will have a flat $18.00 shipping fee.
RETURNS & REPLACEMENTS
- We accept all returns. Unless the item is defective or damaged, the buyer will be responsible for return shipping.
PAYMENT, PRICING & PROMOTIONS
- We accept: Visa, Master Card, American Express and Discover
Gift Cards and Pre-Paid Credit Cards are not accepted
Any questions? Call us at 1.800.443.3000 or email us at customercare@trufragrance.com